Track My Refund

Have you applied for a Tax Free Refund and are awaiting payment? If so, we are pleased to assist you with any query you may have regarding your refund. In order to respond to your query as efficiently as possible, please complete the information below.

Please enter your answers in English

Mandatory*

Personal Details

Name*
Address *
Telephone *
Email *
Fax

Tax Free Shopping

Document / Voucher Number*
Country of Purchase*
City of Purchase:
Tax Free Shop Name:
Purchase Date:
Departure Point:
Other:
Departure Gate:

Eligibility For Premier Tax Refund

Does your voucher contain the PTF logo?
Did you obtain a customs stamp upon departure?
Please specify (in Other Query field below) if there is a problem with your customs stamp
Did you send Premier Tax Free a copy of your stamped voucher?
Did you obtain a customs stamp within 3 months of the purchase date?
Please state the total price of your purchase:

Customs Stamp Details

Where did you receive your Custom's Stamp?:
Date of Custom's Stamp:

Which tax refund method did you select on your Premier Tax Free Voucher *
Other:

Please indicate how you wish us to respond to your query

Other Query:
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