Track My Refund

Have you applied for a Tax Free Refund and are awaiting payment? If so, we are pleased to assist you with any query you may have regarding your refund. In order to respond to your query as efficiently as possible, please complete the information below.

Please enter your answers in English


Personal Details

Passport Number
Email *

Tax Free Shopping Voucher

Document / Voucher Number*
Please note, the majority of voucher numbers will begin with the initials of country of purchase and will be a long 20 digit number.
Country of Purchase*
Purchase Date*:
Total Purchase Price:

If you cannot locate your voucher number, please send us your query and a scan image of your document directly to