Home
Our Company
Tourists
Retailers
Our Partners
Contact Us

Refund Query Form

We are pleased to assist you with any query you may have regarding your refund. In order to respond to your query as efficiently as possible, please complete the information below. Alternatively you may telephone one of our Tourist Service Representatives directly.

* = Mandatory

Personal Details

Name :* Address :* Telephone :* Email :* Fax Number :

Tax Free Shopping

Document/Voucher Number :*

Country of Purchase :*

City of Purchase :

Tax Free Shop Name :

Purchase Date :

Departure Point :

Other :

Departure Gate :

Eligibility For Premier Tax Refund

Does your voucher contain the PTF logo?

Yes No

Did you obtain a customs stamp upon departure?

Yes No

Please specify (in Other Query field below) if there is a problem with your customs stamp

Did you send Premier Tax Free a copy of your stamped voucher?

Yes No

Did you obtain a customs stamp within 3 months of the purchase date?

Yes No

Please state the total price of your purchase :

Customs Stamp Details

Where did you receive your Custom's Stamp? :

Date of Custom's Stamp :

Which tax refund method did you select on your Premier Tax Free Voucher *

Cheque Credit Card Bank Transfer Other

Other :

Please indicate how you wish us to respond to your query

By Email By Fax By Phone

Other Query

You will be contacted by our client services department as soon as we receive this form

Media Centre
Careers
Site Map
Terms of Use